Scout® Customer Success Optimizer
Prevent churn with predictive analytics for account managers and support.
Uncover profitability at each pivot point when monitoring usage in the service value chain.
Scout Usage Data Hub
Transform usage data into predictive analytics.
Scout Usage Data Hub provides a rich set of data and tools to enable predictive analytics—which helps your account management and support staff work smarter, not harder.
Retention Metrics Library
Go beyond basic lifecycle monitoring.
Retention Metrics Library contains predictive metrics for detecting churn and the causes of churn.
Churn Propensity Modeling
Eliminate revenue surprises.
Churn Propensity Modeling evaluates and ranks the factors that affect your customers, which allows you to head off churn risks before they materialize and avoid unnecessary fire drills.
Retention Risk Reporting
Boost customer success effectiveness.
Retention Risk Reporting ensures your customer success team can triage churn candidates and plan the right intervention to grow customer satisfaction and retain revenue.
Customer Lifecycle Monitoring
Keep onboarding and adoption on track.
Customer Lifecycle Monitoring provides tools to define and monitor customer milestones, to let your customer success managers know when a customer's progress is not on track.
Customer Success Playbook
Leverage the tried and true.
Customer Success Playbook is a guide to best practices for churn prediction and prevention that our Revenue Advisors tailor to your environment.
