SAN FRANCISCO, CA – March 25, 2024 –ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue management, today announced that PitchBook, a leading global data and research technology provider for private equity and venture capital, has adopted Scout® to help their customer success and sales teams maximize customer value. By leveraging Scout Sales, PitchBook will integrate customer usage data and automate account management tasks directly within sales automation.
PitchBook provides clients with the highest-quality private equity and venture capital data through an award-winning user platform. Based on its market leadership, PitchBook has a rapidly growing customer base. Scout Sales has given PitchBook’s sales and account management teams the ability to more efficiently manage daily data import limits of sales automation sand routine data collection from other sales, support and marketing systems.
PitchBook selected Scout Sales to integrate all sources of customer data from usage to surveys and sentiment data. Through Scout Sales, PitchBook sales and customer success teams benefit from a complete 360-degree view of each customer subscription and user. Additionally, Scout’s predictive analytics identify opportunities for PitchBook to address very specific client user needs so their customers get maximum value from PitchBook’s platform.
"Scout Sales will help us retain and grow our customer relationships," said Brett Kaluza, Director of Client Development at PitchBook. "Scout Sales provides us access to important customer data when and where we need it. Our sales and client service teams can quickly act on customer, subscription and user data in a single account tab of Salesforce without having to access multiple systems."
Scout Sales provides a rich customer data explorer directly within the account object of sales automation, eliminating the need for PitchBook’s teams to navigate multiple tabs to view customer data and streamlining their preparation process. Scout Sales’ direct integration with sales automation leverages single sign-on to remove the need for users to remember multiple login credentials and provides integration with the account tab to eliminate looking up additional details in various tabs.
"In a recurring revenue business, account managers can spend fifty percent or more of their time chasing down customer data from disparate systems. Increasing account manager’s productivity helps their customers, which in turn helps renewals," said Mark Upson, ServiceSource general manager for Scout. "Scout Sales breaks down big data access barriers, allows account managers to act on usage data directly within sales automation, and helps our customers help their customers."
About PitchBook Data
PitchBook Data, Inc. is the foremost provider of global data and research technology for the private equity and venture capital markets. PitchBook provides its clients with the highest quality information on the entire investment lifecycle through its award-winning, web-based PitchBook Platform. Better Data. Better Decisions.
About ServiceSource
ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand and our proven services drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. With over a decade of experience focused exclusively on growing recurring revenue, ServiceSource’s products and services are based on proven best practices and global benchmarks. Headquartered in the Cloud Corridor of San Francisco, ServiceSource® manages over $11 billion in recurring revenue for the world’s largest and most respected technology companies. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages. For more information, please go to www.servicesource.com.
Forward Looking Statements
Forward-Looking Statements This press release contains forward-looking statements, including statements regarding the benefits to ServiceSource from completing the acquisition of Scout Analytics and the combined capabilities of the companies’ products. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, the retention of the Scout Analytics team and the ability of ServiceSource to successfully integrate the Scout Analytics assets and team; fluctuations in our quarterly results of operations; the risk of material defects or errors in our software offerings or the offerings of Scout Analytics or the failure of such offerings to meet customer expectations; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings or the offerings of Scout Analytics infringe the intellectual property rights of others; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offerings or the offerings of Scout Analytics that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.
Media Contacts
Randy Brasche
ServiceSource
415 901 7719
rbrasche@servicesource.com
Katharine Kemp
Barokas PR for Scout Analytics
206 264 8220
scoutanalytics@barokas.com
Investor Relations
Contact Anne Bawden
ServiceSource
415 901 4182
abawden@servicesource.com
Trademarks
ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.
