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Customer Success + Exception Management = Revenue and Profit

There are many reasons to have a “standard” process for customer on-boarding, adoption, renewal, and the other phases of the customer lifecycle. But the truth is that every customer and user is unique — and if you’re only following a standardized process for onboarding you’re leaving revenue and profit on the table.

The best approach is to define a standardized process for each phase of the customer lifecycle, then proactively monitor and manage exceptions.

Join our webcast to discover how you can use exception management to have a direct, measurable impact on revenue and profit and learn:

• How to optimize your customer onboarding process to ensure that all your customers are successful
• When and why to conduct business reviews and manage a renewal process
• How to engage proactively with the right customer, with the right play, at the right time

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