Posted by: Mark Upson I’m just getting over jet lag from my recent trip to Ireland where I had the opportunity to speak at Outsell’s Signature Event that draws 100s of the top executives in the information provider industry. At the conference, there was a lot of discussion about the economy and its effect on new customer acquisition and existing customer churn. There was a greatly increased interest in making sure existing customers were getting value for their dollar. This economic climate and the increased need to better understand customer demand (or lack of it…) is providing a great opportunity for us here at Scout Analytics. Wednesday we announced completion of our third consecutive quarter of record revenue growth since […]
Author Archive | Matt Shanahan
Scout Analytics SU5 is Live
Posted by: Development Team Scout Analytics Service Update 5 (SU5) went live on September 10. SU5 enhances the data collector with the following capabilities. Remediation Manager Remediation Manager provides an automated workflow to assist in decreasing unlicensed use on your service. Within the Remediation Manager setup, the account sharing criteria is entered that will determine which accounts will enter remediation. The criteria values are based on the number of patterns, pervasiveness and frequency that sharing has been detected on the account. The remediation steps are configurable and can include an alert to the user while logging on, email notices, password changes, enabling strong authentication and locking the account. While sharing continues, the account will progress through the remediation workflow steps. If sharing […]
Scout Analytics SU4 is Live
Posted by: Development Team Scout Analytics Service Update 4 (SU4) went live on August 12. SU4 enhances the data collector with the following capabilities. Page Load Performance The Scout Analytics collector pages have been streamlined so that the overall size of the login page has been reduced, which improved the time of loading 4 – 5 times over that in the previous release. On average, tests indicate loading to occur in the range of 250-350 milliseconds. Enhanced IP Address Collection The collector captures the IP address within the Flash session and transmits it with other device signature information. This avoids falsely recording an intermediary IP address as part of the session. Extended Flash Support The collector now detects compatibility for Flash in […]
Detecting Unlicensed Use through IP Addresses
Scout Analytics is not the first to monitor account usage and flag unlicensed use. There are commercial and homegrown account analysis tools out there. Most of these tools try to draw correlations between time (concurrency), IP address, and browser information. A recent set of questions from customers were: How good can these tools be? What is the difference in performance from Scout Analytics? Investigation Using real world data, we looked at different techniques to analyze the IP addresses such as: total count, average interval, frequency, smallest interval, and others. All the techniques computed an IP-related metric for an account (such as the total count of distinct IP addresses) and compared that measure to a threshold. Next we compared the percentile […]
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