Scout Analytics Service Privacy Statement
Privacy Statement
Scout Analytics is the leading provider of revenue intelligence solutions that enable information services, media publishing, and software-as-a-service (SaaS) companies to leverage behavioral analytics to maximize their online revenue and profits. Scout Analytics has created this privacy statement (the "Service Privacy Statement") to demonstrate our commitment to our customers, the privacy of their website visitors, and the right of privacy throughout the Internet. Privacy is of great importance to us. Because we gather important information on behalf of our corporate customers on portions of their websites and/or other online and offline sources, we have established this Service Privacy Statement as a means to communicate our information gathering and dissemination practices. Please note that further information regarding our practices with regards to our website at www.scoutanalytics.com can be found at: Privacy Policy for scoutanalytics.com.
Customer Data
Scout Analytics acts as a limited agent (and data processor in the EU context) to each of our customers only for the purpose of providing Internet data hosting and revenue optimization services, for which summaries and additional details are described within the "Solutions" section of this site. Our corporate customers may use information that has been gathered by us on their website(s) (on behalf of them) and other information provided to us (by the customer or their partners) to create web properties and applications that are optimized for their business model. This information may include (but is not limited by) general website traffic patterns, most popular pages visited, referring domains, referring search engines, visitor loyalty, visitor attrition rates, and types of content used. Our corporate customers may also request that we receive or gather personally identifiable information that has been rightfully obtained by the corporate customer, such as (but not limited by) email addresses of certain participating visitors to their website(s). Any use of any such information by customers is solely governed by customer's privacy policy and/or other agreement between the applicable customer and individuals and entities using its website(s), product(s), and service(s).
All such information is and will remain customer property, and will be treated by Scout Analytics as proprietary and confidential information of each customer, respectively. As such, and subject to the remainder of this paragraph, Scout Analytics will not disclose such information to any third party, unless specifically and rightfully instructed or directed to do so by the customer. Scout Analytics will not review, share, disclose, distribute, print, or reference any such information except as requested or directed by the customer or as may be required by law. Individual customer records may at times be viewed or accessed only for the purpose of resolving a problem, addressing a support issue, fulfilling a billing requirement, or as may be required by law. Our corporate customers are responsible for maintaining the confidentiality and security of their usernames and passwords to log into their accounts. We may store and process personal information in the United States or any other country in which we maintain facilities.
Cookies and Clear GIFs (applicable to Scout Analytics' Products and Services)
Cookie Definition
Cookies are files that Web servers place on an Internet user's computer that are designed to store basic information (such as visitor preferences). Most of our customers use cookies on their websites in connection with our products and services, for which summaries and additional details are described within the "Solutions" section of this site. This helps our customers to better estimate the number of individual anonymous visitors to their website(s). There are two types of cookies that may be used: session and persistent. Session cookies exist only during a website visitor's online session. They disappear from the visitor's computer when he/she closes the browser software. Persistent cookies remain on the visitor's computer after the browser has been closed. When examining your cookies you may notice a cookie that is set by the following domain: scoutanalytics.com. The scoutanalytics.com domain is the primary domain our corporate customers use to measure visitor behavior on their website(s) (which cookie(s) is set by us, acting on our customer's behalf).
Controlling the Use of Cookies
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies set by our customers if you prefer. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used. For further information about disabling cookies you can visit www.allaboutcookies.org. If you choose to decline cookies, you may not be able to sign in or use other interactive features of certain web sites and services that depend on cookies.
Clear GIF Definition
Clear gifs (also known as web beacons) are used in combination with cookies to help our customers understand how visitors interact with their websites. A clear gif is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site. The use of a clear gif allows the website owner to measure the actions of the visitor opening the page that contains the clear gif. Some of our customers use clear gifs on their websites in connection with our products and services.
Controlling the Use of Clear GIFs
Because clear gifs are included within the content for a web page (just the same as any other content request), you cannot opt out or refuse them. However, where they are used in conjunction with cookies they can be rendered ineffective by either opting out of cookies or by changing the cookie settings in your browser (see above Section titled "Controlling the Use of Cookies"). In other instances, such as in the case of emails, clear gifs are not used in conjunction with cookies and if you are unhappy with the use of clear gifs in such manner, then you should not use the website in question.
Customer Policies
Scout Analytics strongly recommends that our customers, as data controllers (in the EU context), add statements or clauses to their privacy policies specifically describing their use of third party hosted revenue optimization services (such as those provided by Scout Analytics) and describing the details of such third party products and services (such as the use of cookies and clear gifs/web beacons). Further, we strongly recommend that each of our customers provide their visitors with information regarding the ability to opt-out of session data aggregation and analysis.
It is very important that you review the respective privacy policy of each customer website that you visit, because such privacy policies govern the use of information on those websites, including our customer's use of Scout Analytics where applicable.
US-EU Safe Harbor Privacy Statement
For personal information of employees, consumers, customers, investors, and government officials that Scout Analytics receives from the European Economic Area, Scout Analytics has committed to handling such personal information in accordance with the Safe Harbor Principles. Scout Analytics' Safe Harbor certification can be found at http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce's website at http://export.gov/safeharbor/.
To access your information, ask questions about our privacy practices, or issue a complaint, contact us at:
Scout Analytics Compliance
1180 NW Maple Street, Suite 330
Issaquah, WA 98027
compliance@scoutanalytics.com
If your inquiry is not satisfactorily addressed, contact the Better Business Bureau EU Safe Harbor Program Dispute Resolution Program (http://www.bbb.org/us/european-dispute-resolution). The BBB EU Program will serve as an independent dispute resolution mechanism.
