Step 3: Manage Change

A recurring revenue optimization solution will bring positive change to your organization—but all change requires management, especially as you take on new ways of integrating data, managing reporting, and working with customers.

Your roadmap to success will ensure careful, proactive implementation for all these changes—and you'll have a change management dashboard from our Revenue Advisors to help track progress. We'll help you:

Automate data integration. Our team works with your staff up front to automate data integration, with a rigorous emphasis on quality assurance. The Revenue Advisory team follows a tested process for checking data as it is collected and brought into the system—along with continuous monitoring to ensure successful on-going data integration.

Improve customer procedures. Many of the revenue improvements derived from a recurring revenue management solution come from changes that you make in customer procedures. The Revenue Advisory team will provide training and coaching for your front-line employees, so they'll have the skills and confidence to use the new information. We create a custom playbook of rules, so you can be sure that all that usage data will in fact turn into growth in revenue and profits.

Convert your management team to data-driven decision-making. Management buy-in is the critical success factor for any recurring revenue optimization solution. If the management team doesn't rely on the recurring revenue predictions when they're making decisions, the rest of the staff will follow suit. Our Revenue Advisors provide advice and coaching on how to adopt recurring revenue optimization at the senior management level.

After you've mastered data integration, customer procedures, and management adoption, it's time to measure the results.