Scout Customer Testimonials

"Scout will help us to further identify behaviour trends within our consumer base, and empowers our editorial focus to quickly adjust for consumers and the overall market. In addition to enabling our support teams to increase value to our customers, Scout is also a key support tool for aiding new product development."  Read press release

"As we prepared to launch our next product, we needed to gain deep insight into customer usage to get pricing right at product launch and accelerate conversion. Access to this data has increased customer retention and helped prioritize the execution of our product roadmap."  Read press release

"Our focus at Espresso is to ensure that every customer gets best value from our services. The primary decision to implement Scout was to improve when and how we engage with our customers to enhance the value they derive from our award winning services."  Read press release

"Scout puts valuable usage data directly into the hands of our sales and support teams to help our customers derive more value from their subscriptions."  Read press release

"Scout provides us with the tools to ensure we are providing users with the content most valuable to them and has provided valuable insight into customer behavior. We are looking forward to using this data to optimize our renewal process."  Read press release

"Scout provides a single, real-time measurement of revenue growth to streamline decision making within the executive team."  Read press release

"Scout gives us a 360 degree view of the value our customers receive from our service. Our sales and support teams have excellent insight into which customers are at risk and which customers would be open to other service offerings."  Read press release

"As Incisive Media builds new solutions for our corporate customer, we face the sales and support challenge of making sense of usage data across thousands of customers of different sizes and with different needs. Our focus is continuously on our customers, and the Scout service provides the detail and resolution we require to build long term relationships."  Read press release

"We wanted to expand our market by targeting new subscription plans into untapped customer segments. Scout gave us the data and optics to model packaging and pricing to ensure we did not cannibalize our existing subscriptions at launch of the new plans."  Read press release

"Gaining insight to the online behavior of potential customers through Scout has been a game-changer for SourceMedia. Each month we’ve seen a higher-than-normal conversion rate on the customers Scout has flagged, and our sales reps are still finding new ways to monetize this analysis."  Read press release

"Scout is helping our teams to better understand customer engagement and delivering new insights into the source of value for users. These new insights into value provide the intelligence our sales teams need to better match pricing to a customer’s licensing needs."  Read press release

"What UBM Electronics plan to do going forward is use Event Analytics for all events that we do, across various geographic regions."  Read press release

"The customer segmentation and data analysis provided by Scout gives our sales team and our customers a better understanding into return on investment."  Read press release

"Scout is helping us to better understand user engagement of our data services. We have new insights into the value relationship of users and content."  Read press release

"Scout is helping us understand the relationship between engagement and revenue, essentially identifying potential pricing disparities in our subscriber base."  Read press release

"Historically our magazine website did not require registrations, which meant The IET could not push related content and event information to our members. To better serve the members, our challenge was to match users to their taxonomy, and then link behavioral profiles to our marketing automation system."  Read press release

"Scout analyzes our data and shows us exactly where our untapped revenue opportunities are, accelerating our ability to act on it."  Read press release

"Unlike web analytics products which are more or less toolkits, Scout provides a purpose-built analytical application for paid content providers."  Read press release

"We needed analytics that could ensure the right resources and efforts are directed toward customer needs at the right time. The customer loyalty metric gives us a lens to better see customer needs and in turn make better decisions."  Read press release

"Demand Rating™ allows us to understand who is getting the most value and why. With a deeper understanding of who is accessing our web site, we can better monetize existing customers and target new ones."  Read press release